I’ve never had an issue dealing with clients who were not local, whether they no longer lived in the area, or were on vacation in another country or continent and across different time zones.  


 

If they were visiting family in France or Britain, I’d have to remember that they were at least 5 – 7 hours ahead of us here in the GTA.  If they were on the other side of the world in someplace like the Philippines, it would be 12 – 13 hours ahead of us.  


 

Back in the early 1990’s, I would need to send paperwork by courier if my client was overseas.  As we got into the late 1990’s, sending offers and other paperwork by fax was the latest technological advancement, although legally, all documents still had to have been signed in person, so if our client lived in another country, we had to courier the documents to be signed and returned.  It was expensive sending faxes since there were long-distance charges, and sending documents all over the world by courier was expensive too, but to me that was a cost of doing business and making things as easy and stress-free as possible for my clients was and still is the goal.


 

Once the turn of the century arrived, email took over.  As long as you had a scanner, you could scan and email docs to your client.  They could then print, sign and/or initial, scan and email the docs back.  If they didn’t have access to a scanner, they could still fax the docs back to me.


 

Over the past 10 years or so, a new way of executing legal documents became a game-changer.  As long as someone has a dedicated email address, docs could be signed and initialed electronically.  DocuSign was probably the first and most well-known electronic signature company, but there are now probably a hundred or more electronic signature companies out there.


 

Edward hired me to sell his condo apartment in Ajax.  It was 1996, and since he now lived in North Bay, all documents were executed using fax machines.  In some ways, it was pretty straightforward, since there was no time zone difference.  


 

However, he appreciated the fact that I used the most up-to-date technology to send and receive the listing paperwork, offers and anything else he needed to sign and/or initial.  Hard to believe that things have changed so much over the past 30 years or so.  From fax to scanners to electronic signatures – and I’ve made sure we’ve stayed cutting-edge, no matter the expense, since that’s what is best for our clients!




 

You can see what Edward thought about working with me and my team below:

September 27, 1996


 

Dear Brian:


 

A quick note of thanks for handling the sale of my home.  Although I was in North Bay, the distance did not pose a problem.


 

I really appreciated the fact that you kept me updated on a daily basis and were able to carry out the transaction as if I was present.


 

Your professionalism, knowledge, availability, but most importantly, your customer sensitivity, contributed to the quick and successful sale of my home.


 

I will definitely refer my friends and colleagues to your services as I am sure they will be thoroughly satisfied with your exemplary work.


 

Keep up the excellent work and here’s to your continued success!


 

Kindest Regards and Thank You,



 

Edward

If you or anyone you know is thinking about buying and/or selling in the next little while, please give me a call or pass on my name and number, 905-683-7800.

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Brian Kondo
Sales Representative / Team Leader
The Brian Kondo Real Estate Team
Re/Max Hallmark First Group Realty Ltd.
905-683-7800 office
905-426-7484 direct
brian@briankondo.com
www.BrianKondo.com
www.BrianKondoTeam.com

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If you or anyone you know is considering making a move in the next little while, give me a call or pass on my number ... 905-683-7800 (Office) or 905-426-7484 (Direct).